Refund and Cancellation Policy

1. Cancelling a subscription

You may cancel a monthly or annual subscription at any time through the available account or billing controls, or by emailing support@airanote.com. Cancellation stops the next renewal. Unless a refund is due under this policy or law, access continues until the end of the paid billing period.

Cancelling is not the same as deleting the application or stopping use. You must complete a cancellation request before the renewal date to avoid the next charge. Cancellation is effective when the billing portal records it or support acknowledges it. Keep the confirmation for your records. Backdated cancellation is not normally available where the subscription remained active and available.

2. UK cooling-off rights

Consumers purchasing at a distance may have a 14-day right to cancel. Before purchase, AiraNote asks you to request immediate activation. If service begins during the cancellation period at your request, we may deduct an amount proportionate to the service supplied before cancellation where the law permits.

For digital content supplied immediately, the cancellation right may be lost once supply begins where you expressly consented to immediate supply and acknowledged that consequence. This does not affect remedies where the product is faulty, misdescribed, or not supplied with reasonable care and skill.

3. Faulty or misdescribed service

Contact us promptly if AiraNote is materially faulty, does not match its description, or is not supplied with reasonable care and skill. We may ask for the app version, Windows version, relevant error message, and reasonable diagnostic information. You do not need to provide the content of private recordings or transcripts unless you choose to and it is necessary for diagnosis.

We will provide the remedy required by law, which may include correction, repair, replacement, repeat performance, price reduction, or refund depending on the circumstances. We will not unreasonably repeat repair attempts where that would cause significant inconvenience.

4. Limited first-purchase satisfaction review

In addition to statutory rights, we may approve a full first-purchase refund when all of the following apply:

• The request is made within 7 days of the first paid subscription.
• The account has used no more than 2,000 paid-plan words.
• No paid-plan file transcription has been completed.
• The customer has not previously received an AiraNote goodwill refund.
• The account is not linked to duplicate accounts, abuse, fraud, or a chargeback.

This is a discretionary goodwill policy, not a restriction on statutory rights. It is limited to one refund per person. We may refuse repeated goodwill requests from connected accounts, payment methods, or devices where there is reasonable evidence of refund abuse.

We assess eligibility using account, entitlement, word-usage, file, activation, payment, refund, device, and support records. An approved full goodwill refund ends the corresponding paid entitlement immediately. It does not reset Free-plan eligibility, create a new trial, or permit a connected person or account to claim the same benefit again.

5. Situations that normally do not qualify

Unless required by law, refunds are not normally provided for:

• Changing your mind after the applicable cancellation period.
• Forgetting to cancel before a renewal.
• Unused time or allowance during a billing period.
• Finding a different product or no longer needing AiraNote.
• Using an unsupported device or configuration after requirements were clearly disclosed.
• Transcription variations inherent in speech recognition where the service otherwise performs as described.
• Suspension or termination resulting from fraud, unlawful use, account sharing, or limit circumvention.
• Annual-plan cancellation part way through the year, except where law requires a refund.
• Dissatisfaction first raised after substantial or prolonged use, including after a completed monthly or annual billing period.
• A request to refund earlier periods solely because a later renewal was cancelled.

These exclusions apply only to discretionary refunds. They do not remove a remedy required for a proven fault, misdescription, failure to supply, or another right that applicable law does not allow us to exclude.

6. Duplicate, incorrect, or unauthorised charges

Report a suspected duplicate or incorrect charge as soon as possible with the account email, charge date, amount, and Stripe receipt reference. Never send a full card number. We will investigate and refund a confirmed duplicate or erroneous charge.

If you do not recognise a payment, contact your payment provider promptly and notify us. We may temporarily restrict the related account while the payment is investigated.

A refund request and a payment dispute must not be used to obtain duplicate recovery for the same charge. If a bank or card provider has already credited the payment, tell us when contacting support. Knowingly making a false unauthorised-payment claim, concealing prior use, or submitting fabricated evidence is prohibited and may result in account termination and recovery of direct losses where permitted by law. This does not limit the right to raise a genuine payment dispute.

7. Upgrades and downgrades

Any immediate upgrade charge or account credit will be shown before confirmation. A downgrade normally takes effect at the next renewal unless stated otherwise. Unused allowance has no cash value and cannot be transferred between accounts.

8. How to request a refund

Email support@airanote.com from the account address with the Stripe receipt reference, purchase date, plan, reason, and any relevant error details. We aim to acknowledge requests within 3 business days. Approved refunds are returned to the original payment method; bank processing times are outside our control. We may request reasonable information needed to verify the account, transaction, reported fault, and eligibility. Delayed notice may limit the evidence available but does not remove a statutory right.